{"id":2394,"date":"2026-03-27T13:44:05","date_gmt":"2026-03-27T13:44:05","guid":{"rendered":"https:\/\/preprod.transcan.fr\/?page_id=2394"},"modified":"2026-03-27T14:52:29","modified_gmt":"2026-03-27T14:52:29","slug":"qu","status":"publish","type":"page","link":"https:\/\/preprod.transcan.fr\/?page_id=2394","title":{"rendered":"Questions fr\u00e9quentes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2394\" class=\"elementor elementor-2394\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5d222f e-flex e-con-boxed e-con e-parent\" data-id=\"d5d222f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-18c9dde e-flex e-con-boxed e-con e-parent\" data-id=\"18c9dde\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-498d474 elementor-widget elementor-widget-spacer\" data-id=\"498d474\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2950427 e-flex e-con-boxed e-con e-parent\" data-id=\"2950427\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0fa24e0 elementor-widget elementor-widget-heading\" data-id=\"0fa24e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc1399d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"fc1399d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-176a6f8 elementor-widget elementor-widget-spacer\" data-id=\"176a6f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-79c7cfe e-flex e-con-boxed e-con e-parent\" data-id=\"79c7cfe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f10b30f e-con-full e-flex e-con e-child\" data-id=\"f10b30f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8783fc elementor-widget elementor-widget-heading\" data-id=\"a8783fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Comment est d\u00e9termin\u00e9 un co\u00fbt de transport ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-852de3e elementor-widget elementor-widget-text-editor\" data-id=\"852de3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Principalement par rapport au poids de la marchandise ou \u00e0 son volume<\/p><p><strong>Prenons 2 exemples :<\/strong><br \/>Postulats : 20\u20ac les 100kg de Grasse \u00e0 destination de Lyon, 1m3 = 250kg<\/p><ul><li>Envoi de 200kg de plomb de Grasse \u00e0 Lyon, volume 0,7 m3 soit 0,7 x 250 = 175 kg<br \/>Co\u00fbt du transport calcul\u00e9 sur 200 kg : 20\u20ac x 2 = 40\u20ac<\/li><li>Envoi de 200kg d&rsquo;oreillers de Grasse \u00e0 Lyon, volume 1,5 m3 soit 1,5 x 250 = 375 kg<br \/>Co\u00fbt du transport calcul\u00e9 sur 375 kg soit 3,75 x 20\u20ac = 75\u20ac<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fad65af e-con-full e-flex e-con e-child\" data-id=\"fad65af\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-06f56ec elementor-widget elementor-widget-heading\" data-id=\"06f56ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Quels sont les d\u00e9lais de livraison ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8afd622 elementor-widget elementor-widget-text-editor\" data-id=\"8afd622\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Le d\u00e9lai court \u00e0 partir de 0 heure du jour qui suit l&rsquo;enl\u00e8vement de la marchandise.<br \/>Les samedis et les jours non ouvrables ne sont pas compris dans le calcul des d\u00e9lais.<br \/>Les d\u00e9lais sont donn\u00e9s \u00e0 titre indicatif.\u00a0<a title=\"Plan de transport\" href=\"https:\/\/www.transports-galot.com\/index.php\/questions-frequentes\/item\/10\">cf. carte<\/a><\/p><p><strong>Exemple :<\/strong><br \/>Grasse-Bordeaux : livraison en 48h<br \/>D\u00e9part Grasse le mardi, arriv\u00e9e \u00e0 Bordeaux le Jeudi. Un colis remis le vendredi sera livr\u00e9 le mardi<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a4ebce e-flex e-con-boxed e-con e-parent\" data-id=\"6a4ebce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b4b0e37 elementor-widget elementor-widget-spacer\" data-id=\"b4b0e37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0267c0b e-flex e-con-boxed e-con e-parent\" data-id=\"0267c0b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-64ef491 e-con-full e-flex e-con e-child\" data-id=\"64ef491\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e71d08 elementor-widget elementor-widget-heading\" data-id=\"7e71d08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\n3. Pouvez-vous garantir les d\u00e9lais ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a754a90 elementor-widget elementor-widget-text-editor\" data-id=\"a754a90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Oui nous pouvons prendre en compte vos imp\u00e9ratifs de livraison, et cela donne lieu \u00e0 un surco\u00fbt. Pour mettre en place une garantie, vous pouvez nous consulter.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6698160 e-con-full e-flex e-con e-child\" data-id=\"6698160\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f3ebdcf elementor-widget elementor-widget-heading\" data-id=\"f3ebdcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Que se passe-t-il en cas de pertes ou d'avaries ?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d09967 elementor-widget elementor-widget-text-editor\" data-id=\"0d09967\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Pour les envois inf\u00e9rieurs \u00e0 3 Tonnes<\/strong>, cette indemnit\u00e9 ne peut exc\u00e9der\u00a0<strong>33 euros par kilogramme de poids brut de marchandises manquantes<\/strong>\u00a0ou avari\u00e9es pour chacun des objects compris dans l&rsquo;envoi,<strong>\u00a0sans pouvoir d\u00e9passer 1000 euros par colis<\/strong>\u00a0perdu, incomplet ou avari\u00e9, quels qu&rsquo;en soient le poids, le volume, les dimensions, la nature ou la valeur. (<strong>Tous compris, marchandise, conditionnement.<\/strong>..etc.).<br \/><br \/><strong>Pour les envois \u00e9gaux ou sup\u00e9rieurs \u00e0 3 Tonnes,<\/strong>\u00a0elle ne peut exc\u00e9der\u00a0<strong>20 euros par kilogramme de poids brut de marchandises manquantes<\/strong>\u00a0ou avari\u00e9es pour chacun des objets compris dans l&rsquo;envoi, sans pouvoir d\u00e9passer par envoi perdu, incomplet ou avari\u00e9 quels qu&rsquo;en soient le poids, le volume, les dimensions, la nature ou la valeur,<strong>\u00a0une somme sup\u00e9rieur au produit du poids de l&rsquo;envoi exprim\u00e9 en tonnes multipli\u00e9 par 3200 euros.\u00a0<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3dfd7f7 e-flex e-con-boxed e-con e-parent\" data-id=\"3dfd7f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12ba276 elementor-widget elementor-widget-spacer\" data-id=\"12ba276\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d8c33db e-flex e-con-boxed e-con e-parent\" data-id=\"d8c33db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ce39217 e-con-full e-flex e-con e-child\" data-id=\"ce39217\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-679df53 elementor-widget elementor-widget-heading\" data-id=\"679df53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Que faire en cas de perte ou une avarie ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df5ed8b elementor-widget elementor-widget-text-editor\" data-id=\"df5ed8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Mentionnez des r\u00e9serves claires et pr\u00e9cises, \u00e0 la fois quantitatives et qualitatives sur le r\u00e9c\u00e9piss\u00e9 de transport ou le CMR.<\/p><p>Exemples :<\/p><ul><li>colis endommag\u00e9 = aucune valeur ; colis endommag\u00e9 avec 3 bouteilles cass\u00e9es = ok<\/li><li>sous r\u00e9serve de d\u00e9ballage = aucune valeur ; colis ouvert manque 3 pi\u00e8ces = ok<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-089a702 e-con-full e-flex e-con e-child\" data-id=\"089a702\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f5362d elementor-widget elementor-widget-heading\" data-id=\"6f5362d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Quelles informations fournir lors de la prise en charge de la marchandise ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c12e9ad elementor-widget elementor-widget-text-editor\" data-id=\"c12e9ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nom de la soci\u00e9t\u00e9 qui exp\u00e9die, nom et adresse et coordonn\u00e9es du destinataire, nombre et poids des kgs, conditions port pay\u00e9 ou port d\u00fb \u2013\u00a0on joint un exemple<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e2f2c1d e-flex e-con-boxed e-con e-parent\" data-id=\"e2f2c1d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-485fbc6 elementor-widget elementor-widget-spacer\" data-id=\"485fbc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8bba163 e-flex e-con-boxed e-con e-parent\" data-id=\"8bba163\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-85dc757 e-con-full e-flex e-con e-child\" data-id=\"85dc757\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-057f7ef elementor-widget elementor-widget-heading\" data-id=\"057f7ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Quelles mentions doit contenir une d\u00e9claration de chargement de marchandises dangereuses ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a479f9 elementor-widget elementor-widget-text-editor\" data-id=\"1a479f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-78fa4af e-con-full e-flex e-con e-child\" data-id=\"78fa4af\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c11f1d0 elementor-widget elementor-widget-heading\" data-id=\"c11f1d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8. A quel endroit se trouve le Bilan Carbone ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53296e9 elementor-widget elementor-widget-text-editor\" data-id=\"53296e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Le Bilan Carbone\u00a0par exp\u00e9dition est indiqu\u00e9 en kilogramme sur nos factures depuis le 01\/10\/2013.<\/p><p><br \/><a href=\"https:\/\/www.transports-galot.com\/images\/docs\/exemple_bilan_carbone.pdf\" rel=\"rokbox[fullscreen]\">Cliquer ici pour un exemple<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a920c3b e-flex e-con-boxed e-con e-parent\" data-id=\"a920c3b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c4715c elementor-widget elementor-widget-spacer\" data-id=\"6c4715c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Questions fr\u00e9quentes 1. Comment est d\u00e9termin\u00e9 un co\u00fbt de transport ? Principalement par rapport au poids de la marchandise ou \u00e0 son volume Prenons 2 exemples :Postulats : 20\u20ac les 100kg de Grasse \u00e0 destination de Lyon, 1m3 = 250kg Envoi de 200kg de plomb de Grasse \u00e0 Lyon, volume 0,7 m3 soit 0,7 x [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2394","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/preprod.transcan.fr\/index.php?rest_route=\/wp\/v2\/pages\/2394","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/preprod.transcan.fr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/preprod.transcan.fr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/preprod.transcan.fr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/preprod.transcan.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2394"}],"version-history":[{"count":11,"href":"https:\/\/preprod.transcan.fr\/index.php?rest_route=\/wp\/v2\/pages\/2394\/revisions"}],"predecessor-version":[{"id":2423,"href":"https:\/\/preprod.transcan.fr\/index.php?rest_route=\/wp\/v2\/pages\/2394\/revisions\/2423"}],"wp:attachment":[{"href":"https:\/\/preprod.transcan.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2394"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}